Interlibrary Loan in Turbulent Times: Keeping Academic Research Flowing during a Pandemic

Regina Foster; Jacob Fontenot, LSU Libraries, Head, Interlibrary Loan; April B. Rome, Nicholls State University, Library Specialist 3; Angela P. Mason, Southern University Law Center, Assistant Director for Public Services; Jessica Perry, Loyola University New Orleans, ILL Coordinator; Jacqueline Hawkins, Northwestern State University, Interlibrary Loan

As libraries closed across the country, interlibrary loan became a challenge for practitioners and a lifeline for researchers. At this forum librarians and staffers from ILL units across the state will share how we kept our services running during the pandemic closure. Topics include adapting to digital delivery, processing from home, communicating service changes to patrons and to other libraries, managing the reopening, and recommendations for the future. We want to start a conversation. Join us and share your story!