John Bourgeois; Rebecca Bealer
Library chat queries changed between the Spring 2018 and Spring 2019 semesters. During the Fall 2018 semester, the Library implemented two major services. Researchers saw trends associated with these services reflected in chats. Analysis examined how the frequency of controlled terms applied to chat transcripts changed before and after the services' implementation. The terms associated with the new services showed a dramatic decline in frequency. An association is strongly suggested.